Frequently Asked Questions

Funding / Withdrawal

How to withdraw funds from my account?

Withdrawing funds from your IMMFX account is simple and swift. In accordance with internal and regulatory procedures IMMFX only uses safe and secure processes to withdraw your funds.

To execute a withdrawal from your IMMFX trading account, you must have uploaded supporting documents and verified your trading account.

Simply login to the Secure IMMFX ‘Trader Cabinet’ and click on Documents tab to upload your supporting documents (proof of your identity and address) and once your trading account is validated you will be able to withdraw funds direct from your trading account.

How to Perform a Withdrawal?
1. Log in to the Secure ‘Trader Cabinet’ and click on the Transfer tab from the Top Menu.
2. Select the option according to how you wish to make a withdrawal.
3. Click on Withdraw Funds from the right-side menu.
4. Select your trading account and your preferred Payment method.
5. Enter the amount you wish to withdraw and submit the request.
6. The requested amount will be automatically deducted from your trading account.

In order to protect all third parties against fraud and comply with FSPC and VFSC regulations, IMMFX will only process a withdrawal/refunds back to the source of the original deposit according to the below Withdrawal Priority Procedure:
1. The amount deposited can be withdrawn to the source account.
2. Trading profits shall be withdrawn to bank account via Wire Transfer.
3. To withdraw funds using Wire Transfer, please update your Funding Sources in your profile.

All withdrawal requests will be executed within 24 working hours; however, once the withdrawal request is submitted will be instantly reflected in the client’s trading account as pending withdrawals.

In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure mentioned above.

All client withdrawal requests shall be processed in the same currency in which the deposit was originally made. If the deposit currency differs from the transfer currency, the transfer amount will be converted by IMMFX into the transfer currency at the current exchange rate.

Note: Withdrawals can be made by IMMFX account holders only – IMMFX doesn’t accept third party transfers.

How to deposit funds to my account?

Conditions:
IMMFX offers a variety of simple and safe methods for you to deposit fund to your trading account, such as bank wire, Credit/Debit Card, FasaPay, i-Account, MoneyGram, MoneyPolo, Neteller, OKpay, PayCo, PayPal, Payza, Perfect Money, Skrill, UnionPay, Western Union, UAE, and many others.

How to Deposit Funds?
1. Login to the Secure Members Area (https://my.immfx.com), select TRANSFERS tab from the Menu.
2. Navigate to the ‘Fund Account’ option from the right side menu.
3. Select the option according to how you wish to make a withdrawal.
4. Select your preferred Payment/deposit methods.
5. Select which account you want to deposit in.
6. Enter the amount you wish to deposit.
7. Write down any notes, if you have one (optional).
8. Press the submit button.
9. The requested amount will be automatically added to your trading account.

How should I withdraw my profit?

Trading profits shall be withdrawn to bank account via Wire Transfer.

Can I withdraw using any payment method?

Yes, but only the same amount deposited using the same payment method.
For instance, if the trader deposits $1000 through Credit Card, he can only withdraw up to $1000 to the same Credit Card. The profits gained through trading shall be withdrawn through Wire Transfer.

What is the maximum deposit limit using card?

The maximum deposit by credit card is generally $1500 per transaction, with a limit of 4 attempts (approved OR declined) per card number per day, that’s sums to a maximum deposit of $6000 USD daily.

Can I withdraw my initial investment back to my card?

Yes and the rest if you were profitable will be sent to you by other payment methods of your choice preferred to your bank account.

How can I withdraw my profit? For example If I will deposit 1000 and get a profit 500, I must withdraw 1000 back to my card and 500 to my bank account or you can withdraw 1500 bank to my card? Will it be a problem to withdraw the money to my Belgian bank account (I live there now but the most of my money is in UK cards)? Do you work with different e-wallets like paypal, moneybookers or webmoney?

Yes we offer skrill and PayPal as payment processors but there is a limits also. We can send money to your bank account that you provide and third party payments are not acceptable.

What documents do you need to process withdrawals? Do you accept driving license as proof of ID? What details on ids should be visible?

We prefer passport as first option and driving license as proof of ID.
Clear photo, date of birth, date of issue, date of expiry, must be at least valid for 6 months and issuing authority along with issued ID number all must be viewed on the ID card.

Please note that in order to fully approve your account, you must upload your most recent updated KYC documents:
1. A valid scanned colored copy of your passport or any Government ID showing your full legal name, date of birth, date of issuance and expiry date.
2. A scanned colored copy of under three months old (POR) proof of residence; any of the following: Bank statements, utility, water, hydro, internet bill, rental agreement or telephone bill with full address shown.

All documents must be authenticated by your verified known local Apostle as well as by the ministry of foreign affairs of your country of residence.

Trader is automatically assigned to a Personal Account Manager; therefore, Trader must provide a real phone number in order to be contacted and be verified for authenticity by the dedicated Personal Manager.

Note all profits can only be withdrawn to your local bank account in your country of residence where your bank account must be holding the same POR address.

What bonuses do you have? Do you provide bonus automatically or I should request it? Can you add a bonus without my request? How can I remove bonus from my account? Can I withdraw money without any special conditions if I didn’t get a bonus?

We offer 20% of your each deposit as a bonus, you should request it and it will be cancelled as 20% of your withdrawn fund, you should read our bonus terms and conditions from time to time.

Do you hold client’s money on 30-60 days before first withdrawal?

No, we don’t have any restrictions on that as long as you are committed to our T&C.



MetaTrader 4 / Mobile

Does IMMFX MetaTrader 4 runs on Windows, Linux, and Mac OS, iPhone/iPad and Android OS?

Obviously our MetaTrader 4 platform works beautifully with Windows, Linux, and Mac OS, iPhone/iPad and Android operating system. If you are facing problem of launching the software, please un-install the current MetaTrader 4 and re-install it again. Shortcut will be added to the Desktop / home screen.

And, we also have different application for both iPhone and Android devices. If you still face any problem, feel free to contact our support team.

How to add an Expert Advisor or Script?

To add an Expert Advisor or Script, please do the following:

1. In your MetaTrader4 application, go to File.
2. Go to Open Data Folder and open MQL4 folder.
3. Open the Experts/Scripts folder and paste the script you will use.
4. On the Navigator section, press right click and select Refresh. Or you may simply close and restart your MetaTrader 4 application.
5. You will now see your script in the Navigation Section.
6. You can attach them to the chart and press Auto Trading button located at the top bar of the application.

Why do I get Off Quote error when placing my order?

Off Quote error in MetaTrader 4 appears when you try to set your order limits to a certain price but the price has already moved to a different value when you placed it.

For example, you want to buy a pair at 1.1000 but when you submitted your order to the market, the price became 1.1100. In this case, your order is rejected because there is too much difference with what you ask.

To avoid this issue, please make sure your trading limits are valid before you place your order.

Do you offer one-click trading?

Yes, we allow one-click trading in our MetaTrader 4 platform.

Where can I download the MetaTrader software?

To download the MetaTrader software, please click here and fill out the demo sign-up form. Once completed you will be prompted to download and install MetaTrader.

How do I insert chart indicators?

The steps are as follows:

1. On the top Menu bar, select INSERT > INDICATORS.
2. You can also navigate to the Navigator section and insert chart indicators from there.

How do I add my custom indicators onto my trading platform?

This file will have to be of the .mql format – meaning it has to end with .mql.

**For this example the indicator we want to add will be called test_indicator.mql.**

The steps are as follows:

1. Save this file to the following folder, using ‘Save As': C:Program FilesIMMFX-MetaTrader4expertsindicators

2. After saving, find the file test_indicator.mql in that folder. The symbol for a .mql file is a yellow diamond with an exclamation mark inside it.

3. Next restart MetaTrader and find the new indicator in MetaTrader’s Navigator to the left side, in the Custom Indicators folder.

4. To add the indicator to a chart, simply select a chart, then double-click on the indicator in the Custom Indicators folder, select any non-default values you would like to have modified, then select OK.

How do I display a bar chart?

On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt+1).

Does the MetaTrader platform facilitate mini lot (10K) trading?

Yes you can trade mini lots (10K) using the MetaTrader platform.

Here is the scale that we use for trading lot sizes on MetaTrader:

0.01 lots = 1,000 units of base currency (or dollars) Our “micro” lot size.

0.10 lots = 10,000 units of base currency (or dollars) Our “mini” lot size.

1.00 lots = 100,000 units of base currency (or dollars) Our “standard” lot size.

**Please note that trading in lot sizes that are not shown in the scale above is possible. An example would be an open a lot position of 0.60 (60,000 units), an 8.00 lot position (800,000 units), and even a 3.20 lot position (320,000 units). Please email us with any scale questions:sales@ag-markets.com

**Also, note that other brokers may use a different scale to trade certain size lots. For instance, another broker may show 1.00 lots on a mini account is 10,000 units

How do I change the time period on the MetaTrader charts?

To add time periods to the main menu bar, select VIEW > TOOLBARS > PERIODICITY. (If needed) Use the following legend for applying time periods to charts:

M1 = 1 minute chart

M5 = 5 minute chart

M15 = 15 minute chart

M30 = 30 minute chart

H1 = 1 hour chart

H4 = 4 hour chart

D1 = daily chart

W1 = weekly chart

MN = monthly chart

How do I see all the currency pairs that IMMFX offers?

Within the Market Watch window, all of the currency pairs eligible to trade can be viewed by right-clicking within this section and selecting ‘Show All’. All currency pairs will appear thereafter

I’ve downloaded the MetaTrader platform. How do I log into my live account and start trading?

An email notification with a login name and password will be sent (i.e. Login: “60141” Password: “as4temp”). Download and install the platform. Open the login screen. Note that a screen may open that asks to open an account. “X” out of this screen.

  • To login, go to FILE > LOGIN and type your login and password.
  • The server field has a drop-down menu, select the following server: ‘IMMFX-MT4 Live Server’.
  • Listen for a DING sound (confirmation noise) and your account number will appear in the top left corner of the platform.

If you see prices moving in Market Watch and the correct balance in your Terminal section, you have successfully logged into your live account. If you are experiencing problems logging in, please contact us.



Trading

I am a money manager managing more than 100 accounts trading the Forex & CFDs market. Does your trading platform supports multiple accounts?

Yes. In fact, our trading platform is designed for the use of professional money manager which supports multiple accounts with one login. You will see your accounts listed at the Window of the trading platform. You have to click on the particular account before placing a trade. You also can group the accounts together and place the trade with one click of the mouse.

Our MAM Trading platform is designed specifically for Money Managers that utilize the Metatrader 4 (MT4) platform. It is ideal for traders that manage multiple accounts utilizing Expert Advisors (EAs).

Do you offer one-click trading?

Yes, we allow one-click trading in our MetaTrader 4 platform.

What is your platform time zone?

Our server timezone is subject to Daylight Savings Time (DST), which begins on the last Sunday of March and ends on the last Sunday of October.

Winter: GMT+2
Summer: GMT+3 (DST)

Our trading time is from 00:00 on Sunday until 00:00 GMT on Friday according to our server time.

Do you allow scalping and hedging?

Yes, we allow scalping and hedging. We allow hedging and it is margin-free. We only allow scalping for currency pairs and not on CFDs.

What is the maximum trade limit per one trade (long term) ?

As I understood you are asking about how long time we allow your position to stay opened.
We don’t have restrictions on that at the moment.

Do you have some partner companies who offer binary options trading?

No we don’t have any partner company which offer BO trading but we plan to add BO Trading to our services package in the near future soon.

Is your swap/roll-over free forex broker mainly for long term Forex hedge positions for muslims / non muslims?

we offer swap free accounts to both muslims and non muslims globally for active traders only. In that regard, IMMFX has terms and conditions on swap free accounts. IMMFX also, requires swap free traders to actively open and close trades.

***Part of our KYC (Know Your Client) procedural regulation; you must provide us with a valid telephone number,
in order to verify you are truly real person and you are not virtual.

***Please accept and understand that we are following the FSPC rules and regulations.



Account

Are there any service fees when funding the online forex trading account?

IMMFX DOES NOT charge any service fee when funding your forex trading account via bank wire transfer or credit card. The Bank might charge a very minimum (usually at fix USD $10) inward remittance fee for wire transfer depending on the source of fund.

How much is the minimum to open an online forex trading account?

There is a minimum of USD $500 to open a Standard Forex trading account. However, with a minimum deposit of USD $500 only, you can open a micro account with us and start trading right away.



BackOffice



Contact

Where is your head office situated?

We are Saint Vincent regulated and registered financial company and our main office located in Suite 305 Griffith Corporate Centre, Beachmont, Kingstown, Saint Vincent. and we have an operation office in Istanbul Turkey. You can see the full details at our Contact Us page.